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Research & Campaigns Volunteer

Purpose of the role

To co-ordinate, promote and be involved in all research and campaigns activities in the bureau

Main duties and responsibilities include:
  • Provide support and guidance to advisers on research and campaigns work
    • help advisers to identify suitable cases for research and campaigns work.
    • check completed Bureau Evidence Forms.
    • give feedback to advisers and managers on completed Bureau Evidence Forms.
    • complete Bureau Evidence Forms from advisers’ Quick Evidence Forms.
    • submit completed Bureau Evidence Forms to Citizens Advice.
  • Keep up to date with research and campaigns issues
    • monitor trends in bureau enquiries, to identify issues for potential local or national research and campaigns work.
    • monitor the Research and campaigns round up, Citizens Advice and other publications and newsletters.
    • network with other people involved in research and campaigns work within Citizens Advice, locally, regionally and nationally.
    • network with other local groups and agencies involved in research and campaigns work.
  • Maintain the profile of research and campaigns within the bureau
    • report on research and campaigns issues at workers’ meetings.
    • promote discussion on research and campaigns issues and campaigns.
    • contribute to the bureau’s annual report.
    • make a regular oral or written report to the bureau management team.
    • make a regular oral or written report to the Trustee Board.
    • involve advisers in appropriate research and campaigns activities.
  • Contribute to learning about research and campaigns
    • act as main contact on research and campaigns issues for bureau trainees.
    • provide one-to-one coaching on research and campaigns issues for advisers, as required.
    • run small group sessions for bureau staff on aspects of research and campaigns.
    • report to managers on individual and team learning needs in relation to research and campaigns work.
  • Contribute to effective research and campaigns work within the bureau
    • review the effectiveness of existing research and campaigns work.
    • review the priorities for research and campaigns work within the bureau.
    • evaluate bureau research and campaigns initiatives.
    • make proposals for new research and campaigns initiatives.
    • produce written reports on any of the above, as required.
  • Professional development
    • attend relevant internal and external meetings, as agreed with the manager.
    • participate in own supervision and appraisal.
    • identify own learning needs and appropriate ways of meeting them.
  • Administration
    • develop and maintain an effective system for handling Bureau Evidence Forms.
    • develop and maintain systems for recording and monitoring research and campaigns work in the bureau.
    • maintain detailed records for the purposes of information retrieval, statistical monitoring and reporting.
    • work within the bureau’s wider systems and procedures.
  • Other duties and responsibilities
    • uphold the aims and principles of the CAB service.
    • work within the service’s policies and values, especially equal opportunity and anti-discrimination policies.
    • work within health and safety guidelines and principles, sharing responsibility for own health and safety and that of colleagues.
    • carry out any other appropriate tasks requested by the manager, to ensure the effective delivery and development of the service.
Personal skills and qualities that a research and campaigns co-ordinator / worker needs:
  • a strong sense of justice.
  • understanding of the importance of research and campaigns work.
  • understanding of key current social issues, and their potential impact on CAB clients.
  • commitment to the aims and principles of the CAB service.
  • ability to give feedback clearly and sensitively.
  • good report-writing skills.
  • ability to analyse complex information.
  • ability to work constructively with other agencies.
  • ability and willingness to work as part of a team.
  • ability to work on own initiative, within given guidelines.
  • desire to continue learning.
  • basic IT skills and willingness to learn further IT packages.
  • good level of written and spoken English.
Person specification:
  • Understanding of the importance of social policy work and a commitment to using social policy action to tackle problems at source.
  • Understanding of key current social policy issues, and their potential impact on CAB clients.
  • A good, up to date understanding of equality, diversity and discrimination and its application to social policy work.
  • Ability to commit to and work within the aims, principles and policies of the Citizens Advice service.
  • Ability to use IT systems and packages, and to use email.
  • Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
  • Interpersonal skills and the ability to motivate colleagues.
  • Ability to work sensitively with clients.
  • Ability to engage with and work constructively with external agencies.
  • Ability to research, analyse and interpret complex information.
  • Communication and presentation skills, with the ability to produce and present effective information, reports and briefings etc. verbally and in writing.
  • Ability to contribute to social policy training.
  • Ability to plan, deliver and evaluate a campaign.
  • Ability to support bureau communications and promote social policy work both internally and externally, including engaging with the media and using social media.
  • Ability and willingness to work as part of a team.
  • Ability to work on own initiative, within given guidelines.
  • A commitment to continuous professional development.

Citizen’s Advice Cheadle

Welcome to Citizen’s Advice Cheadle. We provide free, impartial, independent and confidential advice using these to campaign on big issues affecting people’s lives. Our goal is to help everyone find a way forward, whatever the problem they face.